FAQ's
How do I track my order?
Once your order is shipped, we will email you a tracking number that you can use to track the progress of your package. Simply click on the tracking link provided in the email, or visit our website and enter the tracking number in the designated tracking section.
What is your return policy?
We have a hassle-free return policy. If you are not completely satisfied with your purchase, you can return the item(s) within 30 days of delivery for a refund or exchange. Please review our detailed return policy on our website for more information on eligibility and process.
How do I cancel my order?
To cancel your order, please reach out to our customer support team as soon as possible. If your order has not been shipped, we will be able to process the cancellation and issue a refund. However, if your order has already been shipped, we kindly request that you follow our return policy for a refund.
Can I order in bulk for my business or event?
Yes, we offer bulk ordering for businesses and events. Please contact our customer support team or visit our website's bulk ordering section to discuss your specific requirements, including quantities, customization options, and any applicable discounts.
How can I contact customer support?
Our dedicated customer support team is available to assist you. You can reach us by email at [shopxmccraft@gmail.com]. We strive to respond to all inquiries within 24 hours during business days.
What is your shipping policy?
We offer standard shipping via USPS (US Postal Service) for all orders. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, delivery within the USA typically takes 5-7 business days. For international shipping, delivery times may vary based on the destination.
How long does it take for my order to be processed and shipped?
We strive to process and ship orders as quickly as possible. Please allow up to 3 business days (excluding weekends and holidays) for order processing before shipment. Once your order is shipped, you will receive a confirmation email with the tracking details.
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How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to track your order on our website or on the carrier's website.
What is your return policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to initiate a return. Returns must be in their original packaging and in new, unused condition. Refunds will be issued once we receive the returned product.
How do I cancel my order?
If you need to cancel your order, please contact us as soon as possible. If your order has not yet shipped, we will cancel your order and issue a refund. If your order has already shipped, we may not be able to cancel your order, but we will do our best to accommodate your request.
Can I order in bulk for my business or event?
Yes, we offer bulk ordering options for businesses and events. Please contact us with your order details, and we will provide you with a quote and any available discounts.
How can I contact customer support?
For assistance or inquiries, please visit our Contact page and fill out a request to email us. Our team will respond as soon as possible to assist you. Additionally, you can refer to our FAQ section for quick answers to common questions.
What is your shipping policy?
We offer shipping within the US and international shipping to select countries. We understand that shipping can be a concern when making a purchase, so we have provided a detailed shipping policy on our website to ensure that you have all the information you need. To view our shipping policy, please visit our Shipping page.